CONTRACTUAL FAIRNESS IN DIGITAL STANDARD AGREEMENTS ON THE SHOPEE PLATFORM: UNIFORMED CLAUSES, AUTO-RENEWAL, AND THE ‘INFORMED CONSENT’ STANDARD FROM A CONSUMER PROTECTION PERSPECTIVE

Authors

  • Dwi Putri Ariska Program Studi Hukum Ekonomi Syariah Fakultas Syariah Dan Ilmu Hukum Islam Iain Parepare
  • Zainal Said Program Studi Hukum Ekonomi Syariah Fakultas Syariah Dan Ilmu Hukum Islam Iain Parepare
  • Ade Alya Program Studi Hukum Ekonomi Syariah Fakultas Syariah Dan Ilmu Hukum Islam Iain Parepare
  • Akbar Akbar Program Studi Hukum Ekonomi Syariah Fakultas Syariah Dan Ilmu Hukum Islam Iain Parepare
  • Ardian Aras Program Studi Hukum Ekonomi Syariah Fakultas Syariah Dan Ilmu Hukum Islam Iain Parepare
  • Andi Megayanti Program Studi Hukum Ekonomi Syariah Fakultas Syariah Dan Ilmu Hukum Islam Iain Parepare

DOI:

https://doi.org/10.61912/jeinsa.v5i1.404

Keywords:

Contractual Justice, Digital Standard Agreement, Consumer Protection, Informed Consent

Abstract

This study aims to analyze contractual justice in standard digital agreements on the Shopee platform, particularly regarding unilateral clauses, auto-renewal systems, and informed consent standards from a consumer protection perspective. This research employed a field research method using a qualitative and empirical juridical approach. Data were collected through observation, interviews, and documentation involving students of IAIN Parepare as active Shopee users. The findings indicate that Shopee’s digital standard agreements are still dominated by unilateral clauses that provide greater authority to business actors than consumers. In addition, the auto-renewal system in several services is not fully understood by users, potentially causing losses due to the lack of transparency in information delivery. The study also found that most users do not read or fully understand the terms and conditions before agreeing to use the service, indicating that the principle of informed consent has not been optimally implemented. Therefore, Shopee’s digital standard agreements have not fully reflected the principles of contractual justice and consumer protection. This study is expected to provide recommendations for business actors, consumers, and regulators in improving transparency and consumer protection in the digital era.

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Published

2026-05-22

How to Cite

Ariska, D. P., Said, Z. ., Alya, A. ., Akbar, A., Aras, A. ., & Megayanti, A. . (2026). CONTRACTUAL FAIRNESS IN DIGITAL STANDARD AGREEMENTS ON THE SHOPEE PLATFORM: UNIFORMED CLAUSES, AUTO-RENEWAL, AND THE ‘INFORMED CONSENT’ STANDARD FROM A CONSUMER PROTECTION PERSPECTIVE . Jurnal Ekonomi Ichsan Sidenreng Rappang, 5(1), 211–231. https://doi.org/10.61912/jeinsa.v5i1.404

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Vol. 5 No. 1 (2026): hal

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Articles

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