THE INFLUENCE OF EMOTIONAL INTELLIGENCE AND BURNOUT ON THE PERFORMANCE OF STATE CIVIL APPARATUS AT THE BULUNGAN REGENCY PERSONNEL AND HUMAN RESOURCES DEVELOPMENT AGENCY
DOI:
https://doi.org/10.61912/jeinsa.v5i2.509Keywords:
Emotional Intelligence, Burnout, ASN Performance, SEM-PLS, SmartPLSAbstract
This study aims to analyze the influence of emotional intelligence and burnout on the performance of State Civil Apparatus (ASN) at the Bulungan Regency Personnel and Human Resources Development Agency. A quantitative approach utilizing a survey method was employed. The study population consisted of 49 ASN personnel, all of whom served as respondents via a census technique (total sampling) involving the distribution of questionnaires. Data analysis was conducted using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the SmartPLS 4 application. The results indicate that emotional intelligence has a positive and significant effect on ASN performance; conversely, burnout has a negative but insignificant effect on ASN performance. The coefficient of determination (R²) value of 0.453 demonstrates that emotional intelligence and burnout explain 45.3% of the variation in ASN performance, while the remaining 54.7% is influenced by variables outside the research model. The study concludes that emotional intelligence is a factor that positively and significantly influences ASN performance, whereas burnout has not been proven to have a significant effect on ASN performance. Therefore, efforts to enhance ASN performance should focus on strengthening emotional intelligence alongside the sustainable management of burnout as part of human resource development within the government organization.
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