GOVERNANCE OF DIGITAL POPULATION IDENTITY ACTIVATION AND UTILIZATION IN PUBLIC SERVICES: A POLICY STUDY IN NORTH KALIMANTAN

Abstract

Digital identity transformation in public services faces challenges not only in increasing activation but also in ensuring valid performance measurement, equitable access, and sustainable service utilization. This study aims to analyze the governance of Digital Population Identity activation and utilization in North Kalimantan Province and to develop an evidence-based and inclusive digital identity governance framework. The study employs a qualitative case study approach supported by descriptive analysis of secondary data obtained from government documents, regional statistics, program reports, and relevant publications. The findings indicate that the reported activation rate of approximately 7 percent cannot yet be assessed validly because the measurement denominator is not clearly specified and cannot be directly compared with the established target. The study also identifies disparities in digital access across regions, while existing activation program data do not adequately connect the number of activations with target populations, success rates, implementation costs, subsequent utilization, and service benefits. The study develops an Evidence-Based Inclusive Digital Identity Governance framework that integrates standardized performance measurement, implementation capacity, service-based activation, digital identity utilization, and public service value, supported by the principles of digital inclusion, territorial equity, data protection, security, and collaborative governance.